Privacy Policy
At Fly With Us, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect your data when you use our services.
1. Introduction
We value the trust you place in us when booking your travel, and we are committed to protecting your privacy. This Privacy Policy applies to all personal data we collect through our website and customer service channels.
2. Information We Collect
We may collect the following types of information:
- Personal Identification Information: Name, email address, phone number, date of birth, passport details, and address.
- Payment Information: Credit card details, billing address, and other payment related information.
- Travel Information: Flight details, seat preferences, frequent flyer numbers, and passport data.
- Automatically Collected Information: Cookies, IP addresses, browser type, and interaction with our website.
- Third-Party Data: Information provided by travel partners, affiliates, or social media if you connect your account.
3. How We Use Your Information
We use your information to:
- Process travel bookings and manage your flight reservations.
- Send you booking confirmations, updates, and travel related notifications.
- Provide customer service and support.
- Improve our services and tailor your experience on our platform.
- Send marketing communications, offers, and promotions (with your consent).
- Comply with legal obligations and regulatory requirements.
4. Sharing of Information
We may share your data with:
- Service Providers: Airlines, hotels, car rental companies, and payment processors involved in your booking.
- Legal Authorities: When required by law or to protect the rights, safety, or property of Fly With Us.
- Business Transfers: If Fly With Us is involved in a merger, acquisition, or sale, your data may be transferred to the new entity.
- Marketing Partners: With your explicit consent, we may share data with third-party marketing services.
5. Security of Your Information
We take data security seriously and implement measures such as encryption and secure servers to protect your personal information. While we strive to protect your data, no system can be 100% secure. We encourage you to use strong passwords and be mindful of sharing your information.
6. Retention of Information
We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including to meet legal or regulatory obligations. Once your data is no longer needed, it will be securely deleted or anonymized.
7. Your Data Protection Rights
Depending on your location, you may have the following rights regarding your personal data:
- Right of Access: Request a copy of your data.
- Right to Rectification: Correct any inaccuracies in your personal data.
- Right to Erasure: Request deletion of your personal data where applicable.
- Right to Restrict Processing: Request a limitation on how we process your data.
- Right to Object: Opt out of certain processing activities, including marketing communications.
- Right to Data Portability: Obtain your data in a structured format.
You can exercise these rights by contacting us at hello@flywithus.com.au
8. Cookies and Tracking Technologies
Our website uses cookies to enhance your experience. Cookies help us analyze traffic, remember your preferences, and provide relevant content. You can manage cookie settings through your browser. Some cookies are necessary for our site to function correctly, while others are used for performance and marketing purposes.
9. Third-Party Links
Our website may contain links to third-party websites or services. These websites have their own privacy policies, and Fly With Us is not responsible for their content or practices. We encourage you to review their policies before providing any personal information.
10. Changes to This Privacy Policy
Fly With Us may update this policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and we will notify you of any significant changes. Please check this page periodically for updates.
11. Contact Information
If you have any questions, concerns, or requests related to this Privacy Policy or your personal data, please contact us at hello@flywithus.com.au