Refund Policy
At Fly With Us, we strive to provide the best travel experience. However, we understand that plans can change. Our refund policy is designed to accommodate such situations with fairness and transparency.
1. General Refund Policy
Refunds for flight tickets are subject to the fare rules, ticket conditions, and the type of ticket purchased. The specific conditions for refunds will be outlined in your ticket fare details. Refunds can vary depending on whether your ticket is refundable or non-refundable.
2. Refundable Tickets
- Full Refund: If you have purchased a refundable ticket, you may be eligible for a full refund less service fee, provided the cancellation is made within the refund period specified in the fare rules.
- Partial Refund: If the fare rules allow for a partial refund after the cancellation window, a processing fee may be deducted from the refundable amount.
- Cancellation Deadline: Refund requests must be submitted before the departure of the first flight segment.
3. Non-Refundable Tickets
- No Refund: Non-refundable tickets are not eligible for a cash refund, except in cases outlined under special circumstances (see Section 6). However, a credit may be issued for future travel based on the fare rules and policies.
- Flight Credit: In cases where refunds are not possible, you may be eligible for flight credit that can be used for future bookings. The terms for credit issuance vary by fare type and are subject to an expiration date.
4. Refund Processing
- Processing Time: Refund requests are typically processed within 4 to 6 weeks, depending on the payment method. Credit card refunds may take longer depending on your bank’s processing times.
- Original Payment Method: Refunds will be credited back to the original form of payment. If you paid by credit card, the refund will be made to the same card. Payments made through other methods will be refunded accordingly.
5. Fees and Charges
- Cancellation Fees: Some fares may incur a cancellation fee. This fee will be deducted from the refundable amount.
- No Show: If you do not cancel your booking and fail to show up for your flight, no refund or credit will be provided.
6. Special Circumstances
In certain situations, refunds may be considered under special circumstances, including:
- Flight Disruptions: In the event of a flight cancellation or significant delay by Fly With Us, passengers are entitled to a full refund (less service fee) or rebooking on a future flight at no additional cost.
7. How to Request a Refund
Refund requests can be made through the following channels:
- Customer Service: Contact our customer service team via phone or email to initiate the refund process.
8. Terms and Conditions
- Refunds are subject to fare rules, ticket conditions, and applicable government regulations.
- Fly With Us reserves the right to modify this policy without prior notice, and such changes will apply to tickets purchased after the update.
For further assistance, please contact our customer support team.